Privacy Policy
Last updated: May 26, 2026
ProWay Door Solution ("ProWay," "we," "us") respects your privacy. This Privacy Policy explains what information we collect, why, and how we protect it.
Information we collect
When you contact us by phone, submit a form on our website, or schedule service, we may collect:
- Name, phone number, email address, and service address
- Information about your garage door (brand, type, issue)
- Standard website analytics (pages viewed, device type, approximate location)
How we use information
- To schedule and provide service you requested
- To contact you about appointments, quotes, and follow-up
- To improve our website and service quality
- To comply with legal obligations
How we share information
We do not sell your personal information. We share it only with employees and trusted vendors who help us deliver service (for example, scheduling software). We may disclose information when required by law.
Data retention
We keep service records as long as needed for warranty support, accounting, and legal compliance. You may request deletion of your information at any time by calling us at (843) 699-8699.
Your choices
- You may opt out of marketing messages at any time.
- You may request a copy of the information we have on you.
- You may request correction or deletion of your information.
Children's privacy
Our services are not directed to children under 13. We do not knowingly collect information from children.
Changes
We may update this policy. The "Last updated" date above will change when we do.
Contact
Questions? Call (843) 699-8699 or write to ProWay Door Solution, Charleston, SC.